We have a team of doctors, nurses and support staff committed to offering our patients the very best in Primary Healthcare.
The Surgery is open 8am to 6:30pm, Monday to Friday.
Please DO NOT visit the surgery unless a face-to-face appointment is offered.
Our NEW EMAIL Address:
SWLCCG.thurleighroadpractice@nhs.net
Surgery Telephone Number: 020 8675 3521
Our telephone lines are extremely busy first thing in the mornings, especially on a Monday's and Wednesday's and during lunchtimes everyday. If your matter is not urgent, please try later during the day when the phones should be less busy. All general queries to be called after 10am. Please also listen to the options and choose the correct option for your needs. Your call will be held in a queue and answered when possible.
We are committed to providing a rapid service to our patients, but this is leading to our GPs being overloaded with requests from patients. So that we can deal with your queries more effectively we are instigating a new system.
If you ask for an appointment then our Reception staff will ask you for information regarding your request. They are doing this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.
Please, do not say that it is a personal matter, as you will then be offered a next-day telephone appointment instead.
If your request is about medication, then please order by an online access or send us an email to swlccg.thurleighroadpractice@nhs.net. The Medical Assistants will deal with your query within 3 working days. Doctors will no longer deal with prescription requests via telephone appointments.
Please do not use our email for any medical, clinical or urgent matters. Clinical matters should be discussed with a telephone triage call by a Clinician frist.
The following message relates to current Coronavirus outbreak which has resulted in us having to work differently as a Practice. Help us to help you get the treatment you need by following guidance.
As of Monday, 1st July 2020, your temperature will be taken before you are allowed to enter the surgery. If your temperature is high, you will be asked to go home and further advice will be given.
If your child is unwell and you need advice from the Practice, please contact us by telephone and do not delay seeking advice if you and your child need it.
Further important Covid19 Advice for Parents when Child is unwell or Injured Information can be found here.
It is important that you are able to continue to access the appropriate medical services during this pandemic. We are asking patients not to attend the surgery unless an appointment has been arranged by a clinician. Please phone the surgery or book online to book a telephone consultation. A clinician will call you back. If needed, you will be offered a face-to-face appointment. In this case, please follow the clinician’s instructions that you will be given.
Please respect ALL social distancing advice – both inside and outside the Practice.
More up-to-date information on Staying alert and safe (social distancing)
The practice is receiving numerous requests for blood tests for Covid 19 antibodies.
We are happy to facilitate these being done, however, it is important that the significance of the results is clarified.
If your Covid 19 antibody test was negative. This does not mean you have not had the infection, though this may well be the case, it just shows you do not have long term plasma based antibodies. There is some evidence to suggest some people have more mucosal based T cell antibodies- but regardless, it would be important to apply the usual cautions in terms of your susceptibility.
If your Covid 19 antibody result is positive, this confirms previous exposure to the virus. As above, this does not confirm immunity and we do not know if the results are long lasting. So in either case, it remains key to continue to apply sensible precautionary measures.
We will not be able to offer you a Blood Group tests.
Download the Ketoacidosis Advice Leaflet for Type 2 Diabetics.
Please also click on COVID-19 and Diabetes Factsheet to access the factsheet produced by the Primary Care Diabetes Society which includes advice for managing your Insulin if you are unwell.
The Wandsworth Wellbeing Hub is a free and impartial NHS service which aims to help patients and the public to find organisations and services to support their health and wellbeing needs.
You can find more information at their website.
Please ensure you have registered a nominated pharmacy where we can send your prescription electronically. If you do not have a nominated pharmacy, we will nominate one for you. This is to avoid you visiting the practice for prescription collection. If you do not have online access to allow you to order repeat prescriptions, please contact the surgery.
We are asking our clinical staff to wear PPE (face masks, face shields, gloves and aprons) at all times when in face to face consultations. This is to protect our staff and patients. If you are bringing any children to an appointment, please prepare them for this as our staff will not look as smiley and welcoming as usual.
Please respect Social Distancing requirements and follow the advice given by our clinicians.
You can wear your own mask.
As you may be aware the government have sent letters out to patients identified as very high-risk if they catch Coronavirus. These letters were produced using hospital data and NOT data from GP Practices. As a result the government announced that GP Practices will be writing to additional patients. There has been a delay in this process. NHS Digital & NHS England are working at identifying these patients and then informing their GP Practices so that a letter can be sent. We understand that this delay may be causing you frustration but it is out of our control.
See information, including what advice is being given to patients who receive the letter.
We are asking patients NOT to come into the Practice unless you have been asked to attend.
As of 1st July 2020, we are re-introducing our routine cervical smear test appointments on a Wednesday and Thursday morning from 7.30am to 9am only. From 27th July 2020, we will be re-introducing Monday evening appointments.
Please see the NHS website or Jo's Cervical Cancer Trust website for further information regarding cervical screening.
Routine Childhood Immunisation can also be now be booked with our Nurses for face-to-face appointments, you do not need to book a call before appointment. Routine immunisations include:
1 year imms (any time after the childs 1st birthday)
MMR Booster 5 months after the 1st imms
Preschool Tetanus Booster after 3 years and 4mths
We can also offer immunisations that have been missed at secondary school HPV, Tetanus and Men ACWY.
Please ensure you are COVID symptoms free when attending these appointments.
Patients trying to register at our Practice, should complete a Registration form and send this to us electronically at swlccg.thurleighroadpractice@nhs.net. We will get in touch with you via email and confirm you registration.
Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.
Blood tests forms will be available to collect at the surgery.
We are trying to minimise people coming to the practice therefore, all referrals will be emailed to you directly.
Prescriptions can be ordered online (via patient access) or by emailing waccg.thurleighroadpractice@nhs.net
Non NHS Work:
Please note that the practice has now resumed to process requests for non-NHS related work, including insurance reports and other private services.
The request will take longer to process and it may take up to 6/8 weeks in some cases, due to current situation. Our NHS contractual work will be given priority and we will do our best to cater all requests.
As with all Non-NHS work, professional fees will apply and agreed in writing before agreeing to undertake any work.
We anticipate that we are likely to suffer staff shortages during this period and our available resources will be focused towards direct patient care, hence the delay.
We will continue to update this page when further changes come to light.
We really appreciate your patience and understanding at this challenging time. Please rest assured that we are doing our best to support all patients through this current period.
Download our appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: mygp.com
Did you know we have a patient participation group (TRPG) which meets up to 6 times a year
The group works tirelessly on behalf of the practice's patients to improve services and the patient environment and would very much welcome more participants. So please do come along to one of the meetings, or contact Shushma Leidig, Practice Manager, for further details.
Patient Group Page
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
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