Coronavirus (COVID-19)

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Please also see our COVID-19 information page

Welcome to Thurleigh Road Practice

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We have a team of doctors, nurses and support staff committed to offering our patients the very best in Primary Healthcare.

The Surgery is open 8am to 6:30pm, Monday to Friday.

Please DO NOT visit the surgery unless a face-to-face appointment is offered.

Our NEW EMAIL Address:

SWLCCG.thurleighroadpractice@nhs.net

Surgery Telephone Number:  020 8675 3521

 

Seasonal Flu clinics 2020/21

The winter flu season is now upon us and If you are Eligible for a Free vaccine through the practice you will be shortly informed and we strongly advise you to protect yourself with the seasonal flu vaccination.

Due to the current pandemic we will be holding dedicated Flu clinics to ensure patient safety and social distancing can be adhered to in a safe manner. When invited either through a letter or text message you will be advised what day your dedicated clinic is running.

If you are eligible and aged 18 and over, you can also have the vaccine done at your local pharmacy.

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Children aged between 4 to 11 on 31st of August 2020 (Reception and school years 1 to 7) will have their vaccination under the School vaccination programme and not in General practice. For further information regarding this please contact your child’s School as they will advise when these will be taking place and what to do if your child misses it at school.  

 

Update: 14/10/2020

Telephone Service Update:

Due to the pandemic, we are experiencing a high level of telephone calls throughout the day. We are aware that due to this, patients are finding it difficult getting through to the Practice by phone. In order to address the significant increase in call volumes, we are awaiting the installation of additional phone lines. If you are not calling for an appointment, please call after 10am. On the day telephone consultation appointments can also be booked from 7.30am online or 8.00am via phone each day.  We are trying to resolve our phone line situation as quickly as possible.

Please help us to reduce pressure on the phone lines, by ordering prescriptions online, posting a request through our letterbox or emailing your request and non-urgent enquiries to SWLCCG.thurleighroadpractice@nhs.net.

Zero Tolerance Policy

At the current time our Reception team and our Clinicians are continuing to work under difficult and challenging conditions to provide care for our patients.

We realise this situation is difficult for everyone and we thank you for your understanding, and ask that you continue to respect our staff.

Appointments

Our telephone lines are extremely busy first thing in the mornings, especially on a Monday's and Wednesday's and during lunchtimes everyday.  If your matter is not urgent, please try later during the day when the phones should be less busy.  All general queries to be called after 10am.  Your call will be held in a queue and answered when possible.  

We are committed to providing a rapid service to our patients, but this is leading to our GPs being overloaded with requests from patients. So that we can deal with your queries more effectively we are instigating a new system.

If you ask for an appointment then our Reception staff will ask you for information regarding your request. They are doing this because the doctors have asked them to; in order that any emergency calls can be given priority, and other calls can be dealt with appropriately, it may be that your query can be dealt with by another member or the team without the need to speak with your GP.

Please, do not say that it is a personal matter, as you will then be offered a next available telephone appointment instead.

If your request is about medication, then please order by an online access or send us an email to swlccg.thurleighroadpractice@nhs.net. The Medical Assistants will deal with your query within 3 working days. Doctors will no longer deal with prescription requests via telephone appointments. Our Clinical Pharmacy can also help with any medication queries.

Please do not use our email for any medical, clinical or urgent matters.  Clinical matters should be discussed with a telephone triage call by a Clinician frist.

Please do not attend the surgery and only come in person if advised to by a health professional, who will explain what you need to do.

Read more: https://www.which.co.uk/news/2020/04/coronavirus-what-to-do-about-medical-appointments-including-seeing-your-gp-dentist-or-opticians/ - Which?

Delay with NHS phlebotomy services - update 13/10/2020

Please be aware that there is currently a delay in turnaround times for tests results from St George's hospital. This is due to issues with a supply chain issue, which they are working to resolve. This is a national problem.

Changes to our systems

Re-introducing Routine Childrenhood Immunisations and Routine Cervical Smear Test

As of 1st July 2020, we are re-introducing our routine cervical smear test appointments on a Wednesday and Thursday morning from 7.30am to 9am only. From 27th July 2020, we will be re-introducing Monday evening appointments.

Please see the NHS website or Jo's Cervical Cancer Trust website for further information regarding cervical screening.

Routine Childhood Immunisation can also be now be booked with our Nurses for face-to-face appointments, you do not need to book a call before appointment. Routine immunisations include:

1 year imms (any time after the childs 1st birthday)

MMR Booster 5 months after the 1st imms

Preschool Tetanus Booster after 3 years and 4mths

We can also offer immunisations that have been missed at secondary school HPV, Tetanus and Men ACWY.

Please ensure you are COVID symptoms free when attending these appointments.
 

Patient Registration

Patients trying to register at our Practice, should complete a Registration form and send this to us electronically at swlccg.thurleighroadpractice@nhs.net. We will get in touch with you via email and confirm you registration.

Home visits

Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.

Collecting items

Blood tests forms will be available to collect at the surgery.

We are trying to minimise people coming to the practice therefore, all referrals will be emailed to you directly.

Prescriptions

Prescriptions can be ordered online (via patient access) or by emailing waccg.thurleighroadpractice@nhs.net

Non NHS Work:

Please note that the practice has now resumed to process requests for non-NHS related work, including insurance reports and other private services.

The request will take longer to process and it may take up to 6/8 weeks in some cases, due to current situation. Our NHS contractual work will be given priority and we will do our best to cater all requests.

As with all Non-NHS work, professional fees will apply and agreed in writing before agreeing to undertake any work.

We anticipate that we are likely to suffer staff shortages during this period and our available resources will be focused towards direct patient care, hence the delay.

 

We will continue to update this page when further changes come to light.

We really appreciate your patience and understanding at this challenging time. Please rest assured that we are doing our best to support all patients through this current period.

 


 

 

Download our appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: mygp.com

 

Thurleigh Road Patient Group

Did you know we have a patient participation group (TRPG) which meets up to 6 times a year

The group works tirelessly on behalf of the practice's patients to improve services and the patient environment and would very much welcome more participants. So please do come along to one of the meetings, or contact Shushma Leidig, Practice Manager, for further details.

Patient Group Page
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