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We have a team of doctors, nurses and support staff committed to offering our patients the very best in Primary Healthcare. |
Dear Patients
As the situation regarding COVID-19 evolves, we are constantly reviewing the way in which we are delivering our services in order to best care for our patient.
The recent issues have impacted on the availability of our own NHS staff (both administrative and clinical) and NHS staff nationally; who you will appreciate, are all all in contact with some very vulnerable patients.
We would like to update you on the current necessary changes to our provision of care.
Appointments:
We are currently limiting unnecessary visits to the surgery as we know that there is an increased risk of contracting any illness from a healthcare setting.
As such, the clinical team are calling ALL patients to discuss their needs over the phone. We have found that the vast majority of things can be dealt with successfully over the telephone/video consultation. The telephone consultations can be made online (as if you were making a routine appointment however this will be phone based) or via reception.
We would like to reassure you that if your needs are deemed to be medically urgent after the initial phone call, you will be brought in for a face to face examination by a clinician.
We are also encouraging patients to utilitise Dr Link (see below) as a means of booking a telephone appointment.
Home visits:
Clinicians will be triaging through the home visit requests as normal and will undertake a visit should it be clinically appropriate and the problem be medically urgent.
Collecting items:
Prescriptions, blood tests and referrals will still be available to collect however, a receptionist will greet you at the front and pass you the required forms through the door.
Prescriptions:
We are currently receiving a very high demand for prescriptions. We are working incredibly hard in order to try and process these in a timely manner but we would really appreciate your help with this by:
- Ordering prescriptions in good time (e.g. once you have one week left of your medication)
- Nominating a local pharmacy so that your prescriptions can be sent electronically
- Not over ordering
- Only ordering medications that you actually need
- Buying what you can from over the counter
Prescriptions can be ordered online (via patient access) or by emailing waccg.thurleighroadpractice@nhs.net
Self isolation
We would like to re-iterate that if you have any symptoms that are suggestive of COVID-19 (a new continuous cough or a fever >37.8), please do NOT come to the surgery. Please follow national guidance and self isolate.
If you have any concerns/questions about your symptoms and would like to consult with a medical professional, please access 111 online for further advice.
Social distancing
Please bear in mind the government’s advice regarding social distancing. We appreciate that some aspects of this will be difficult however we would really encourage you to follow this in order to protect yourselves and other people.
We will continue to update this page when further changes come to light.
We really appreciate your patience and understanding at this challenging time. Please rest assured that we are doing our best to support all patients through this current period.
Download our appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: mygp.com
Find out about getting your medicines if there's a 'no-deal' Brexit - Medicines information.
This NHS supported app is now available to help people in Wandsworth. It enables you to self refer into physiotherapy should you need to. Please click on the Image below to get your access code.
The app is designed work with you, alongside your GP practice, to:
As a reminder to all patient, results usually take 2 weeks to arrive from hospitals, please call the practice only after this period. For results please call after 12 noon.
NHS guidance has now changed and no longer supports prescribing of over the counter treatments for minor/self-limiting conditions.
You can visit your local pharmacy to obtain treatments for minor health conditions and immediate clinical advice. If you have something more serious, the pharmacist is trained to signpost you to the right medical care.
For further information regarding hayfever
Self Care Information Hay Fever Leaflet
Led by Henry Goldstein and Organised by Patient Participation Group
Classes for Over 60s - For Thurleigh Road Practice Patients Only.
Starting Thursday 5th September 2019, from 10.30am to 11.30am. Will run alternate Thrusdays.
Venue: Thurleigh Road Practice, in the Studio on 2nd Floor.
Please register your interest by visiting Tai Chi Clapham
£8 contribution per session
Introduction to Tai Chi & Chi Kung
You can now be seen by a GP outside of the practice opening hours at one of the 8 to 8 GP hubs in 3 of the Wandsworth localities. The consulting GP will have access to your full medical history and will document the consultation directly into your notes. These appointments are available up to 8pm on Saturdays and Sundays.
You can only be booked into the hub by staff here at the Practice, who will decide if it is appropriate for you to be given a hub appointment. Please be aware these appointments are limited and are also for other local practices to use also. If in the event there are no appointments at a hub you will be advised to wait for the next available appointment at the Practice.
The hubs are at the following locations in Wandsworth:
The Junction Health Centre
Arches 5-8 Grant Road
Clapham Junction
SW11 2NU
Main Tel: 0333 200 1718
Website: Junction Health Centre
Bedford Hill Family Practice
120-124 Bedford Hill
Balham
SW12 9HS
Main Tel: 020 8673 1720
Website: Bedford Hill Family Practice
Tudor Lodge Health Centre
8C Victoria Drive
Wandsworth
SW19 6AE
Main Tel: 020 8780 0125
If you have not had a screening in the last 3 years for ages 25-49 or 5 years for ages 50-64 then now is the time. We are running dedicated Smear clinics either early morning or late evenings between Monday-Fridays at our practice so call our reception team on 020 8675 3521 to book your appointment.
11.6 days of GP time and 5.5 days of nurse time.
More information on how you can help.
Our practice keeps data on you relating to who you are, where you live, contact details, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, if you have a carer, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
Details regarding the information we hold
Read our general news
If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat prescriptions. This means you won't have to re-order or collect your repeat prescriptions from the practice every time you need more medicine.
Speak with our reception team for more details.
It is important that your contact details are up to date. If you have changed your mobile number, e-mail address or any other details recently or if you are unsure if we have your correct details, please check with us on your next visit -
Alternatively, drop us an e-mail at waccg.thurleighroadpractice@nhs.net
Please be aware that there is currently a nationwide shortage of pneumococcal vaccines and therefore there is a limited supply available.
We will update the website when we have more information. If you need more information contact our reception team.
At Thurleigh Road Practice, we are keen to know which of our patients are Carers. If we don't know already, please let us know on your next visit as there may be additional support and services available to you. Please speak to our Reception team or your GP/Nurse.
There are also a number of online resources available to you.
Who is a carer?
A Carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. All the care they give is unpaid.
Anyone can becore a Carer. Carerrs come from all walks of life and can be any age: some are children and young adults. Many feel they are just doing what anyone else would do in the same situation looking after their mother, son, or best friend and just getting on with it.
Find more information at Carers Wandsworth and Family Action
Doors Open: 8am - 6.30pm Telephone Lines: 8am-6.30pm Clinic Hours: 7.30am-7.30pm*
*Extended Hours Clinics: 7.30am to 8.00am and 6.30pm to 7.30pm (Pre-booked routine appointments only - entry by buzzer).
When we are closed call NHS 111
Walk-in Baby Clinic - Thursdays 2.00pm to 3.30pm.
TEST RESULTS - please phone after 12 noon, call after 2 weeks of your test for your results
See our Practice Charter and Practice Information Leaflet.
You can now book your next appointment or order your repeat prescription online using Patient Access. Whether you are at home or work you can quickly log on to view, book and cancel appointments and order repeat prescriptions via the internet. Available 24 hours a day, it's especially useful when the practice is closed or telephone lines are busy. Register online.
Your local pharmacy can provide services such as travel clinics, cholesterol and Blood Pressure checks, NHS Healthchecks, certain immunisations (eg flu, pneumococcal) and can also give advice for illnesses such as coughs and colds. They are an excellent resource if you find you cannot attend the practice for any reason. Pharmacies page.
Did you know we have a patient participation group (TRPG) which meets up to 6 times a year
The group works tirelessly on behalf of the practice's patients to improve services and the patient environment and would very much welcome more participants. So please do come along to one of the meetings, or contact Shushma Leidig, Practice Manager, for further details.
Patient Group Page
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.
Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.
