What is Triage?

Online Triage allows you to submit your health concerns or administrative requests through an online form available on our website via the. This information is then reviewed by our clinical team to determine the urgency and the most appropriate course of action, which may include:

• A face-to-face appointment
• A telephone or video consultation
• Self-care advice or guidance
• Referral to another healthcare service

This approach ensures that patients receive the right care at the right time, improving efficiency and accessibility.

When Will I Hear Back?

• Once you’ve submitted your request, our team will review it and aim to respond as follows:
• Urgent Requests: If a clinician assesses your request as urgent, we will prioritise it and offer a same-day or next-day appointment.
• Routine or Non-Urgent Requests: We aim to respond within 5 working days.
• If you believe your condition is worsening, Please dial NHS 111 for immediate advice.